Terms and Conditions

Instant Test Limited

Instant Test Limited allows customers to access secure laboratory STI testing from the privacy of their own home. To use our Services you must purchase a product from the Site (www.instanttestlimited.co.uk). Where you purchase the Products & Services on the Site all sections of these Conditions apply.


These Terms and Conditions tell you the terms of use on which you may make use of our website: https://www.instanttestlimited.co.uk (the website) and the services offered on our website.

Please read these Terms and Conditions carefully before you start to use the website. By using our website and services, you accept these terms and conditions and that you agree to abide by them. If you do not agree to these terms and conditions, please refrain from using our website and services. All consultation and treatment are subject to the Terms and Conditions of these website. You should print a copy of these terms and conditions for future reference.

Information about us

https://www.instanttestlimited.co.uk is a website and service operated by INSTANT TEST LIMITED. Instant Test Limited is registered in England and Wales under company number 11419118  and our registered office and trading address is 4 Ivor’s Street, Fleur-de-Lys, NP12 3RF. Instant Test Limited provides information about home STI tests, enables patients to purchase test online, arranges distribution of testing kits with our partner accredited laboratory, The Doctors Laboratory, co-ordinates text message results to patients with negative test results and arranges referrals for patients with positive results to HealthFirst Consulting Limited. HealthFirst Consulting Limited provides care pathways for patients with positive results and health professionals will contact patients to inform them of their positive results by text and telephone call and offer advice and support. HealthFirst Consulting Limited is registered in England and Wales under company number 11029618 and our registered office and trading address is 4 Ivor’s Street, Fleur-de-Lys, NP12 3RF. You can contact us using the following email address (info@instanttestlimited.co.uk) or telephone call using the following number (029 2000 1733).

HealthFirst Consulting Limited is registered with and regulated by the Health Inspectorate Wales (HIW) and as such we comply with the Health and Social Care Act 2008. Our doctors are registered with and regulated by the General Medical Council (GMC) and as such comply with the Good Medical Practice Guidelines.

Please note the information contained in these Conditions and on our Site is for general guidance only. Neither the Site nor our Services constitute medical advice and are not intended to replace medical advice which should be provided by a qualified and registered healthcare professional. If you need medical advice, you should contact such a healthcare professional.

Our Services and how you should use our Services

Instant Test Limited – What we do:

  • We provide medical tests to you based on online questions you complete.
  • We send you test results via secure text messaging.
  • We provide referrals for follow-up medical advice if your test is positive. Referrals are made to HealthFirst Consulting Limited. HealthFirst Consulting will provide text and telephone information and support.

Our online order procedures

We will not accept Orders from users whose IP address is outside, or where the user is resident outside the countries identified on the Site as countries from where we will accept Samples.

When you purchase the Products & Services and access the Site, you confirm that:

You are legally capable of entering into binding contracts; and

You are at least 18 years old;

You are resident in one of the Serviced Countries (UK); and

You are accessing our website from that country.

You are using the Site in your own name and not on behalf of anyone else; no proxy or VPN is used.

You will not allow any other person to use the site, Products & Services under your name, nor will you, in using the Products, Services or the Site, pretend you are someone else, or seek to disguise your identity;

You are only using the Site, the Products & the Services for your own benefit and not for the purposes of providing Services to others.

The Order procedure requires amongst other things, you to specify the required delivery address, to purchase the type of Product applicable to the Sample you wish to provide and also to confirm that the Test Information was made available to you on the Site.

When you visit our website for the first time you will need to register prior to using our services. You must register on our website, pay the applicable fee and press submit. Once you have submitted your information we will email you a confirmation that you have successfully registered with Instant Test Limited and that we have received your order. By registering on our website, you will create a secure online electronic patient record which will contain the following information: (i) copy of these Terms and Conditions and the Privacy and Cookie Policy which you clicked and accepted; (ii) messages you receive from Instant Test Limited; (iii) your personal details; (iv) your orders. You acknowledge and agree that Instant Test Limited is required by law to archive records including your personal information, communication and treatments for a minimum of 10 years.

Professional codes of conduct and legal restrictions may limit the number any frequency of any item we are permitted to supply to you and, as such, we have no obligation to supply quantities exceeding the relevant permitted maximum and will charge only for those we do supply. We reserve the right to reject any order.

If you would like to discontinue visiting Instant Test Limited as a patient you can inform us in writing. Your account will become inactive with immediate effect. This action cannot be undone.

Your data and what we do with it

When you use our service you will need you to provide us with certain personal data and sensitive personal data (otherwise known as ‘special category’ data) to receive the Services, including:

Your current phone number and e-mail address;

Your age and in some cases evidence of your age and that you have capacity to use our Service;

The personal information requested on our website which will vary depending on which service you wish to use. This will include details of your sexual history and your symptoms;

We need this data to provide our Services, in particular in relation to the provision of clinical advice to you by HealthFirst Consulting Limited. Please note that: we store your data on our systems in accordance with GDPR requirements. Everyone who has access to your data is bound to treat that information in strict confidence and not to use it for any other purpose. Where we refer you to our specialist clinic for further advice or treatment, HealthFirst Consulting Limited, the clinic may access our systems to access your records once you have confirmed your appointment with the clinic. We provide information to our distributors for the purpose of sending out STI kits. We will only share your data with your GP if you request us to do so in writing. Our developers may access our systems in order to support and maintain our databases and website. The legal basis for this processing is that is it necessary for our legitimate interests in providing our Services to you, and in respect of the special categories of data, this processing is necessary for the provision of medical testing and advice. You can view our privacy policy by clicking on this link: privacy policy.

You must use our website and Services with care and in compliance with the below:

The provision of Services to you is conditional on you completing all questions contained on our website truthfully and honestly. You must reveal and disclose all relevant information truthfully to the best of your knowledge. You are not allowed to register more than once;

Please do not register or complete questions on behalf of anyone other than yourself, unless you have permission to do so from the individual and we receive express verbal consent from the individual;

We cannot and are not liable for any damages which results from: (i) a failure by you to provide (and continuously maintain) complete, truthful and accurate information in all questions you complete or any other information you provide to Us; (ii) a failure of you to follow advice given on the website or from your failure to pass on information given on the website to your regular healthcare provider. You accept that the advice given on the website does not replace your regular healthcare provider. You must tell your regular healthcare provider about treatment we provide.

All the information contained on our website is in English. You are solely responsible for ensuring that you understand the questions in the questionnaires you complete on our website. You must speak to your regular healthcare provider if you do not understand a question or are unsure how you should answer certain questions or you do not fully understand the advice or information given to you on our site.

You are responsible for checking that the test is the correct test ordered on our site and that such test is not damaged in any way. If in doubt, you must contact the Instant Test Limited to seek advice and/or replacement as required. DO NOT use any test which is damaged on arrival.

You must carefully read all product packaging and labels prior to use. If you purchase tests in advance of your need to use these, please ensure you do not use a test which is out of date- past it’s expiry date. You can contact us if you have any enquiries on 029 2000 1733.

Please ensure that no-one other than yourself has access to any test that is made available to you through use of this service.

Orders and availability

All Products & Services shown on our Site are subject to availability. We will inform you by text as soon as possible if the Product & Services, the subject of a Confirmed Order, are not available, and we will not process your Order if such is the case.

After placing an order you will receive an initial email from us acknowledging that we have received your request. Subsequently, if the order is accepted we will take payment and send you an invoice. This is the Order Confirmation. You should check the invoice immediately and notify us of any mistake by email to info@instanttestlimited.co.uk straight away; otherwise the details stated in the invoice will apply to your Order.

If we accept your Order, we reserve the right to notify you at any time before delivery of the unavailability of the Product. You can then cancel the Order and we will refund you all money paid in full.


We are required by law to inform patients of test prices. We will ensure that our prices for tests are clearly set out on our website. The prices shown are comprised of a test provision service provided to you by name, Instant Test Limited, and a component for the advice to be provided to you by HealthFirst Consulting Limited in its own name, although you will only see a total price on our website. Postage charges are shown before ordering. There are no hidden charges. All prices quoted are inclusive of VAT (where applicable). The price is a single combined payment for the Products & Services. Where you order a Product & Services online, the price includes delivery of a Product to you and the provision of testing services and the delivery of Test Information to you (provided you submit the Sample in compliance with these Conditions). You agree to pay the price, the VAT (to the extent applicable) and the freight charges and any other charges in relation to a Confirmed Order in advance and you undertake to make payment in advance by clicking on the payment button on the Site and following the required procedure.

By providing a credit card or other payment method accepted by us, you represent and warrant that you are authorised to use the designated payment method and that you authorise us (or our third-party payment processor) to charge your payment method for the total amount of your Order. If the payment method you provide cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled. You must resolve any problem we encounter in order to proceed with your Order.

It is possible that, despite our best efforts, some of the Services listed on our website may be incorrectly priced. We are under no obligation to provide the Services to you at the incorrect (lower) price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error. In such circumstances, you will be given the opportunity to either pay the additional sum or your monies will be returned to you.

You are responsible for providing valid credit or debit card details which may be charged. We reserve the right not to deliver medicines to you if your payment details have expired or are invalid in any way. If this happens we will attempt to contact you to enable you to provide updated information.


The Product is normally dispatched within two days of Order Confirmation to the address you provided us with, prior to Order Confirmation. If you change the delivery address after we have sent you the Order Confirmation, the Product will be delivered to the original address you supplied to us. We will only arrange to have a Product delivered to a different address, if we accept it as part of the Order Confirmation.

Delivery dates advised by us in an Order Confirmation (consisting of a delivery date for the Product and a date for the provision of the Test Information) are approximate and we will not be liable for any loss or damage due to our failure to meet scheduled delivery dates or for failure to give notice of delay. Time for delivery shall not be of the essence unless previously agreed by us in writing. A Product may be shipped by us to the agreed delivery address in advance of any scheduled delivery date.

Risk in a Product passes to you on delivery of the Product to the agreed delivery address.

Title to a Product will only pass to you when full payment is made to us for all the charges specified in the Confirmed Order.

In accordance with The Consumer Rights Act, 2015, if you receive the wrong Products, damaged/faulty Products or certain items are absent from the Product kit, then please send us an email within seven days of receipt of the Product to policies@instanttestlimited.co.uk containing the following information: your Order ID (or description of the Product) and details of the missing or faulty item(s). Upon receipt of such notice we will arrange for a replacement product to be sent to you as soon as possible.

Cancellation right (cooling off period)

You have the right to cancel the contract for the purchase of Product within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you receive possession of the Products.

To exercise the right to cancel, you must inform us of your decision to cancel by an unequivocal statement (e.g. a letter sent by post or email to to policies@instanttestlimited.co.uk). You must then promptly return the Product to us (within 14 days from notifying us of your decision to cancel), at your own cost.

If you cancel your purchase within 14 days of receiving the Product, we will reimburse to you all payments received from you, without undue delay and in any event, not later than 14 days from the date on which we receive the returned Product from you, or the date you provide us with evidence of having sent the Product back to us, whichever is earlier. We will reimburse you using the same means of payment as you used for the initial payment, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of such reimbursement. You will bear the direct cost of returning the Product.

The right to cancel an Order does not apply if the Product has been opened and the seal on the kit has been broken, and are therefore not suitable for return for health protection reasons

Using our services

You acknowledge and agree that in order to avail of the Services you must follow the procedure demanded by these Conditions. You will be required to register with us and to set up an Account.

By proceeding with any test you are formally providing your informed consent to undergo that test. You agree that before proceeding with any test, you will read all relevant information provided in these Conditions and on the Site, including all packaging. If you are unsure or if you require any further information, you agree to contact us or a registered healthcare professional for further information.

You acknowledge that tests should not be taken until the incubation period is over, information in relation to which is included here and on the Site. An incubation period is the period of time, from an exposure, to the time an infection becomes detectable within a person’s body. Different viruses and infections have different incubation periods and can take several months or more to become detectable. For instance, the HIV virus can take from 28 to 90 days to become detectable, while other viruses such as Hepatitis B and Hepatitis C can take from 180 days to become detectable. Incubation periods can vary for everyone and it is recommended to retest:

  • If you tested before the relevant Incubation period has comfortably passed (from the time of potential exposure);
  • If you suspect that the infection has subsequently developed; or
  • If you have been potentially exposed to any relevant infection in the meantime.

You agree:

  • to comply fully with all instructions included with the Product and to return the Sample in the Product within the timescale of our terms and conditions.
  • to provide us with such information or evidence of identity as we may be required to obtain from you by applicable law from time to time;
  • to disclose to us honestly and to the best of your knowledge any information that may affect or impact test result.
  • to use the Site, the Products and the Services only for lawful purposes and in accordance with these Conditions and you further undertake in making a complaint or raising a query on these Conditions, not to be abusive to any of our staff, or us or those of our Accredited Laboratory or induce fear or harass any member of our staff; and
  • not to use the Products and/or the Services for resale or in any way that breaches any applicable local, national or international law or regulation.
  • You acknowledge and agree that when you submit an order for the Services through this Site including acquiring one or more Products, through this Site, that you have selected the Products and have not received any advice from us.

You acknowledge that sexually transmitted diseases and/or infections may remain undetectable for several months. You acknowledge that the Test Information does not constitute a definitive diagnosis. In a small number of cases there can be incidences of false-positive results and false-negative results. A person with a negative non-reactive or not detected test result could have an infectious disease, or a person with a positive reactive or detected test could be free from an infectious disease. All positive, reactive or detected results must be verified by a doctor through a confirmatory test. Further testing will be required from a medical professional to constitute a definitive diagnosis The Services are limited to the Services as defined. If you require specialist advice or counselling in addition to the Services, you will need to seek your local services.

Any failure to comply with your obligations as outlined in this clause, particularly with regard to re-testing where appropriate, is entirely your responsibility. In the absence of our negligence then we will not be liable to you for consequential losses.

Submitting the sample

When submitting a sample, you must fill the collection device to the indicated line. If you do not provide an adequate sample, you will not receive a result. You will find within the Product a simple step-by-step process to ensure you take the Sample correctly and place it in the Product. You will then place the Product with the Sample in it, into a prepaid envelope and post them back immediately to the Accredited Laboratory.

Test result information

You will be sent a text notifying you when Test Information is available. The Test Information will be set out in plain language to make it easy for you to understand the contents. If your Test Information is negative or nonreactive, take note of the Incubation periods, information in relation to which is included here and on the Site. An incubation period is the period of time, from an exposure, to the time an infection becomes detectable within a person’s body. Different viruses and infections have different incubation periods and can take several months or more to become detectable. For instance, the HIV virus can take from 28 to 90 days to become detectable, while other viruses such as Hepatitis B and Hepatitis C can take from 180 days to become detectable. Incubation periods can vary for everyone and it is recommended to retest:

if you tested before the relevant Incubation period has comfortably passed (from the time of potential exposure);

if you suspect that the infection has subsequently developed; or

if you have been potentially exposed to any relevant infection in the meantime.

If you have a positive, reactive or detected result you will need a further confirmatory test from a suitably qualified doctor. For example, if you have a positive HIV reading you will need further testing from a suitably qualified doctor.

The services include, in respect of a user whose test information indicates a positive, reactive, detected result, for example HIV, receiving a phone call or text message from a medical advisor which will offer direction and support to the user.

If you have concerns with the Test Information you should consult with your own medical practitioner or contact a member of our team who will be able to direct you to other sources of support within the scope of the Services. If you purchase Products and Services and receive Test Information during an Incubation period relevant to you, irrespective of the Test Information, you will retest either through us or through your general practitioner.

Access to your records

You have the right to request a copy of the data we hold about you. You also have the right to ask us to correct inaccurate data or stop using your data in certain circumstances. If you wish to exercise these rights, please contact us by telephone 029 2000 1733 or by writing to us at policies@instanttestlimited.co.uk.

If you are unhappy about how we are using your data, you have the right to lodge a complaint with the Information Commissioner. The Information Commissioner can be contacted at: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

How you should store your data

We recommend that you delete any sensitive information that you send us from your phone as soon as possible.

Changes to these terms

You can access these terms at any time at Terms and Conditions. We reserve the right to update these terms from time to time by posting the updated version on our website. We may do so because we change the nature of our products or Services, for technical or legal reasons, or because the needs of our business have changed. You agree that if you do not accept any amendment to our terms then you will immediately stop accessing and/or using the Service and our contract with you will terminate. If you carry on using our Service you will be deemed to have accepted the updated terms.

Acceptable use policy

This acceptable use policy sets out the terms between you and us under which you may access our website www.instanttestlimited.co.uk or discuss our site. This acceptable use policy applies to all users of, and visitors to, our site. Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website.

Accessing our website

Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our website is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our website, or our entire website.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms and Conditions. If you believe that your account has been compromised, you must contact us immediately.

You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms, and that they comply with them.

Our website changes regularly

We aim to update our website regularly and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material although we endeavour to update materials regularly.

Intellectual property rights

We are the owner of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our website for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our website for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our website in breach of these terms and conditions, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Disclaimers and exclusion of liability

As a Consumer, you have certain legal rights. The disclaimers, exclusions and limitation of liability under these Conditions will not apply to the extent prohibited by applicable law. Nothing in these Conditions shall attempt to exclude or limit liability that cannot be excluded under applicable law. The Products and Services are provided “as is,” without warranty of any kind, either express or implied, including, without limitation, warranties of satisfactory quality, merchantability and fitness for a particular purpose


We do not accept responsibility for differences between the specification for a Product and the image of the Product as viewed on our Site.

If in delivering our Services to you we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Services. In the absence of our negligence, our total cumulative liability arising from or in relation to the products, whether in contract or tort or otherwise, will not exceed 100% of the amount paid by you for the Products and Services.

We, other members of our group of companies and third parties connected to us hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website and Services, any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and of income or revenue;

We shall not be in breach of any provision of these Conditions caused by your failure to observe any of your obligations or undertakings contained within the Terms or these Conditions.

We shall not be obliged to provide the Services where you have failed to follow the instructions in relation to the ordering, use of the Products, providing a Sample, and returning the Sample to the Laboratory within 12 hours in compliance with these Conditions.The provisions of this clause in their entirety shall survive the expiry or termination of this Agreement.

General legal provisions

We shall in no event be liable or responsible for any delay in performance of, or default in our performance of any obligation under these Conditions or under an Order, caused directly or indirectly by any cause beyond our reasonable control.

The construction, interpretation and application of these Conditions shall be governed by the laws of the England and Wales. In using this Site, you agree to submit to the exclusive jurisdiction of the courts of the England and Wales, in respect of any dispute arising hereunder. Provided always that nothing herein shall deprive you of any rights you have under relevant consumer protection laws to bring proceedings in your country of residence.

Failure or delay by us to enforce any of these Conditions will not constitute a waiver of our rights against you and does not affect our right to require performance thereof.

We may sub-contract or delegate the provision of the Services to any entity who provides services to us, to enable us provide the Services to you. No such sub-contracting or delegation shall relieve us of our obligations under these Conditions.

You are communicating with us electronically when you use the Site or send us an email. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirements that such communications be in writing.

If any part of these Conditions becomes illegal, invalid, unenforceable, or prohibited in any respect under any applicable law or regulation, such provision or part thereof will be deemed to not form part of the contract between us. The legality, validity or enforceability of the remainder of these Conditions will remain in full force and effect.

Information about you and your visits to our website

We process information about you in accordance with our Privacy and Cookie Policy.

By using our website, you consent to such processing and you warrant that all data provided by you is accurate and remains accurate.  You are responsible for, on a regular basis, updating your information to ensure it remains accurate and current.

Written communication

Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or text messages to provide you with information. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Viruses, hacking and other offences

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.

You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our site.

By breaching this clause, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.

Linking to our website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it in any way whatsoever, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page. We reserve the right to withdraw linking permission without notice.

If you wish to make any use of material on our website other than that set out above, please address your request to info@instanttestlimited.co.uk

Links from our website

Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Jurisdiction and applicable law

The courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our website although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

These terms and conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.


We may revise these Terms and Conditions at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these Terms and Conditions may also be superseded by provisions or notices published elsewhere on our website.

Your concerns

If you have any concerns about material which appears on our website or concerns with regards to our services, please contact policies@instanttestlimited.co.uk.

And finally, thank you for visiting our website and using our services.

The Instant Test Limited Team


By continuing to use the site, you agree to the use of cookies. More information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.